Shipping Policy

Effective Date: 1-06-2026

Thank you for shopping with Vaidyakam. We are committed to delivering your Ayurvedic wellness products safely and efficiently across India.

1. Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive tracking details via email or SMS.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, customers may contact us directly at:
admin@wellnessplayer.com

3. Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery timelines may vary depending on courier availability and regional conditions.

4. Shipping Charges

  • Shipping charges may vary based on order value, product weight, and delivery location.
  • Free shipping offers may be available on selected products or minimum order values.

Applicable shipping charges will be displayed during checkout.

5. Order Tracking

Once your order is dispatched, tracking details will be shared through email or SMS.

Customers can track their shipment using the provided tracking link.

6. Delayed or Failed Deliveries

Delivery delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Incorrect shipping address provided by the customer

Vaidyakam is not responsible for delays caused by external logistics partners.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect address information causes delivery failure:

  • Re-shipping charges may apply
  • Refund requests may not be accepted

8. Damaged Packages

If you receive a damaged package:

  • Do not accept the delivery if visibly damaged
  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the package and product

Email: admin@wellnessplayer.com

9. Missing Items

If any item is missing from your order:

  • Contact us within 48 hours of delivery
  • Include your order number and package images

We will investigate and resolve the issue as quickly as possible.

10. Contact Us

Vaidyakam
115 Phase II Gokul City
Muzaffarnagar, Uttar Pradesh – 251001
India

Website: www.vaidyakam.com
Email: admin@wellnessplayer.com

11. Policy Updates

Vaidyakam reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page.